Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the website www.artisansouq.com (referred to as the "Website") and your purchase of products, including but not limited to handmade soaps, balms, shampoos, body butters, bath bombs, and shower accessories ("Products") offered by Artisan Souq ("we," "us," or "our"). By accessing, browsing, or making a purchase on the Website, you ("you," "customer," or "visitor") agree to comply with and be bound by these Terms.
Please read these Terms carefully before using our website.
1. Agreement to Terms
By accessing or using the Website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing this Website.
2. Products
a. The Products available for purchase on the Website are subject to change without notice. We reserve the right to modify, discontinue, or suspend any or all Products at any time without liability to you or any third party.
b. We make every effort to display as accurately as possible the colours, features, specifications, and details of the Products available on the Website. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.
c. All descriptions of Products or Product pricing are subject to change at any time without notice, at our sole discretion.
3. Ordering and Payment
a. To purchase a Product from the Website, you may be required to provide certain information, including your name, address, payment information, and any other information deemed necessary.
b. By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
c. All payments are processed securely through our designated payment processor. You agree to pay all charges incurred by you or any users of your account and credit card at the prices in effect when such charges are incurred.
4. Shipping and Delivery
a. We aim to dispatch all orders within the same or next business. However, we do not guarantee specific delivery dates or times.
b. Risk of loss and title for Products purchased from the Website pass to you upon delivery of the items to the address mentioned in your order.
5. Returns and Refunds
a. We want you to be completely satisfied with your purchase. If you are not satisfied with a Product, you may return it within 3 days of receipt for a refund or exchange, subject to our Returns Policy.
b. Please review our Returns Policy on the Website for more information on the process for returning a Product and the eligibility criteria for refunds or exchanges.
6. Intellectual Property
a. All content on the Website, including text, graphics, logos, images, audio clips, and software, is the property of artisansouq.com or its licensors and is protected by copyright, trademark, and other intellectual property laws.
b. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any content from the Website without prior written consent from us.
7. Limitation of Liability
a. In no event shall www.artisansouq.com or its directors, officers, employees, or affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way connected with your use of the Website or the purchase of Products.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles.
9. Future Prospects
a. We aim to expand our services to other regions outside the UAE. By using our Website, you acknowledge and agree that these Terms will continue to govern your use of the Website regardless of your location.
10. Changes to Terms
We reserve the right to modify or replace these Terms at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Website following the posting of any changes to these Terms constitutes acceptance of those changes.
11. Contact Information
If you have any questions about these Terms, please contact us at hello@artisansouq.com or +97152 235 8800.
By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.